Return and Exchange Policy - JANYVA
At JANYVA, we are committed to providing high-quality home improvement products and exceptional customer service. Please review our updated return and exchange policy below:
30-Day Money-Back or Exchange Guarantee:
We offer a hassle-free 30-day money-back or exchange guarantee. If you are not completely satisfied with your purchase, you may return or exchange it within 30 days of receiving your order.
Conditions for Returns and Exchanges:
To be eligible for a return or exchange:
- The product must be unused, in its original packaging, and include all labels.
- Any items showing signs of use, damage, or alteration by the customer are not eligible.
How to Request a Return or Exchange:
If you wish to return or exchange a product:
- Contact us at contact@janyva.com within 30 days of receiving your order.
- Provide your order number, a brief description of the issue, and photos of the product if applicable.
- Follow the instructions provided by our team to complete your return or exchange.
Damaged or Incorrect Products:
If you receive a damaged product or the wrong item, please contact us immediately. We will replace the product at no additional cost.
Shipping Costs:
- For damaged or incorrect items, we will cover all shipping costs for returns and exchanges.
- For other returns or exchanges, shipping costs may apply.
Thank you for choosing JANYVA! We are dedicated to ensuring your satisfaction and look forward to assisting you with any concerns regarding your purchase.